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AurConnect
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Conversation platform for enterprises

Every channel. Every branch. One conversation.

A unified command center for customer experience across your branches and platforms. One brain. One source of truth. One intelligence working alongside your team.

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Status now Live across 12 channels
Connected to every channel your customers use
The command center

Three pillars. One system.

Built from the ground up for enterprises running dozens of customer touchpoints across world-class teams. No scattered tools, no lost tickets, no branch operating alone.

Unified inbox

Every conversation.In one place.

WhatsApp, Instagram, email, live chat, SMS, Telegram, Messenger — all flowing into one intelligent inbox, with auto-routing to the right agent based on skill, hours, and load.

  • Skill- and hours-aware smart routing
  • Collision detection prevents duplicate replies
  • Internal notes & @mentions across teams
  • Conversation states: open, snoozed, resolved
Median first response — 42 seconds
aurconnect / inbox / all live
S W
Sarah Ahmad 2m
About my order #3492…
L I
Layla Chen 5m
Loved the new collection 🌸
M E
Mohammed Rashed 12m
Confirming the meeting time
J W
James Patel 21m
Quick question about pricing
F M
Fahad Al-Otaibi 1h
Thanks, all sorted now
Intelligence

A copilot thatnever sleeps.

An AI copilot that drafts replies in your brand voice, summarizes long threads, and translates between 100+ languages. An AI agent that auto-resolves 40% of repetitive queries before anyone on your team sees them.

  • Instant reply drafting in your brand voice
  • Smart summarization of long conversations
  • Auto-resolution of tier-1 inquiries
  • Persistent memory across every customer
Auto-resolved this week — 1,247 conversations
S
Sarah via WhatsApp
02:14
When will my order #3492 arrive?
Smart summary Order status inquiry · Order #3492 · Repeat customer · Loyalty member
AurConnect AI suggests 98%
Hi Sarah! Your order is on its way and is expected tomorrow, Tuesday. Track it here 👇
Hello Sarah, your order #3492 is out for delivery and will arrive within 4-6 hours. Anything else I can help with?
Source: Knowledge base · Shipping policy
Multi-branch

Every branch its own.Everything under your hand.

Your branches aren't identical and shouldn't be treated like they are. Each branch gets its own inbox, hours, team, reports and visual identity — with a central command dashboard showing the whole picture in a single glance.

  • Independent inboxes per branch or brand
  • Custom settings and branding per location
  • Org-level and branch-level reporting
  • Granular roles and permissions
Connected to — 27 branches across 4 markets
Org total 4 branches
today 670 ↑ 12%
CSAT 94% ↑ 3pt
Riyadh – Olaya Riyadh
today 248
CSAT 96%
Avg response 41s
Jeddah – Corniche Jeddah
today 184
CSAT 94%
Avg response 52s
Khobar – Marina Khobar
today 142
CSAT 92%
Avg response 47s
Dubai – Marina Dubai
today 96
CSAT 95%
Avg response 38s
Frequently asked

Direct answersto enterprise questions.

We built AurConnect for teams with real requirements: compliance, security, control, scale. These are the questions we hear most.

  1. How many branches or brands can I run from one account?

    There is no ceiling. Current customers run from a single branch up to 120+ branches, and from one brand up to 14 brands under a holding company — all from a single AurConnect account, with full data isolation and granular permissions.

  2. Do you support SSO/SAML and directory sync?

    Yes. We support SAML 2.0, OIDC, and SCIM, with native integrations for Okta, Azure AD, Google Workspace, and JumpCloud. User provisioning and deprovisioning happen automatically from your directory.

  3. What happens to our data? Where is it stored?

    Your data is yours. You choose the residency region (Riyadh, Frankfurt, Ireland, Virginia), with one-click GDPR-compliant export and deletion. For healthcare and financial customers we also offer private deployments inside your own infrastructure.

  4. Is the AI trained on our data? Does it leave our account?

    AI runs scoped to your account, leveraging your knowledge base and past conversations. None of your data is used to train general models. You can disable any AI feature at the conversation, branch, or org level.

  5. How long does implementation take?

    Most customers are taking conversations within a day. A full rollout for a 10-branch, 50-agent enterprise typically completes in 7-14 days with our dedicated implementation team.

  6. Does it integrate with our existing systems?

    We integrate with Salesforce, HubSpot, Zoho, Shopify, SAP, Stripe, and hundreds of others through prebuilt connectors, a documented REST API, and instant webhooks. Custom channels? We support those too.

  7. How well does it handle Arabic?

    AurConnect was built Arabic-first, with full RTL support, language models tuned for regional dialects, and support teams who speak your language. No surface-level translations — a native experience.

  8. What does pricing look like?

    Flat per-agent monthly pricing — no surprise charges per conversation or AI reply. We tailor a quote to your branch, agent, and channel count during the demo session.

Get started

Ready to unify your conversations?

Book a demo with our team. 30 minutes, no obligation. You'll leave with a clear plan for what your support teams need.

Book a demo Or send us a note